Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) offers premium, enterprise-grade technical support designed for mission-critical environments where even minimal downtime can lead to significant business disruption. With 24x7 access to expert engineers, a one-hour response time for Severity Level 1 cases, and dedicated on-site assistance, this service ensures your NVIDIA solutions remain fully operational and efficient.
Perfect for organizations deploying NVIDIA technologies in demanding production environments, this renewal guarantees continued protection, priority response, and predictable operational costs. Experience total peace of mind knowing your infrastructure is backed by NVIDIA’s highest level of enterprise support.
Key Features:
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24x7 expert support with one-hour critical response
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Reliable phone and on-site assistance for quick issue resolution
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Predictable maintenance cost with guaranteed uptime
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19-month renewal duration for long-term operational efficiency
| Specification | Details |
|---|---|
| Service Type | Renewal – Enterprise Business Critical Support |
| Service Level | Business Critical (Premium Support Tier) |
| Coverage | 24x7 Technical Support |
| Response Time (Severity 1) | 1 Hour |
| On-Site Support | Yes |
| Phone Support | Yes |
| Service Availability | For designated NVIDIA enterprise offerings |
| Service Duration | 19 Months |
| Support Features | Expert engineer access, proactive issue resolution |
| Primary Benefit | Maintains system uptime and optimal performance |
| Compatibility | Applicable to NVIDIA Enterprise Solutions |
| Purchase Requirement | Must cover all NVIDIA components in the deployed solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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