Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) - 28 Month plan delivers NVIDIAās highest level of enterprise-grade technical support for mission-critical environments. Designed to minimize downtime and maintain uninterrupted business operations, this premium service provides 24/7 access to NVIDIA experts and a one-hour response time for Severity Level 1 issues.
Customers benefit from both remote and on-site assistance, ensuring rapid issue resolution and sustained performance for NVIDIA-powered deployments. With a 28-month service term, enterprises gain extended protection, operational stability, and the confidence to focus on innovation while NVIDIA handles critical support.
Key Features:
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24x7 global technical support for NVIDIA enterprise offerings
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One-hour response time for Severity Level 1 cases
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Phone and on-site assistance included
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4-hour service response for prompt on-site resolutions
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28-month duration for extended service coverage
| Specification | Description |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support |
| SKU | 793-CU9N4Z+P2CMR28 |
| Service Type (Detail) | Renewal |
| Service Duration | 28 Months |
| Support Availability | 24x7 |
| Response Time (Severity Level 1) | 1 Hour |
| On-Site Support | Yes |
| Phone Support | Yes |
| Service Response Time | 4 Hours |
| Target Users | Enterprise and Mission-Critical Deployments |
| Purpose | Ensure maximum uptime and operational reliability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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