Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) offers premium, mission-critical technical support to keep your NVIDIA deployments running flawlessly. Designed for environments where even minimal downtime can cause significant disruption, this service provides 24×7 access to NVIDIA experts and a one-hour response time for Severity Level 1 issues. With on-site support and phone assistance, it ensures maximum uptime, proactive issue resolution, and optimal performance continuity throughout the 32-month coverage period.
Key benefits:
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Round-the-clock access to NVIDIA’s support engineers
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One-hour response time for critical cases
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On-site service and phone support for rapid problem resolution
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Predictable total cost of ownership with dependable coverage
| Specification | Details |
|---|---|
| SKU | 793-CU9N4Z+P2CMR32 |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Support Level | Premium, 24×7 Business Critical |
| Response Time | 4 Hours (Phone Support); 1 Hour for Severity 1 Issues |
| Service Location | On-Site |
| Coverage Duration | 32 Months |
| Support Availability | 24×7 × 365 |
| Key Features | Phone and on-site support, rapid response, critical issue handling |
| Designed For | Mission-critical NVIDIA enterprise deployments |
| Purpose | Ensures system reliability, uptime, and operational continuity |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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