Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) – 38 Month plan delivers NVIDIA’s highest level of enterprise-grade technical assistance, built for mission-critical environments where uptime and rapid issue resolution are vital. This premium support ensures continuous operations, providing 24x7 availability and a one-hour response time for Severity Level 1 cases.
With on-site service and dedicated phone support, your business gains fast, reliable access to NVIDIA experts who minimize downtime and maintain performance consistency. This 38-month renewal guarantees seamless coverage for all designated NVIDIA offerings, ensuring long-term reliability, cost predictability, and operational peace of mind.
Key Benefits:
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Keeps your system optimally maintained with predictable total cost of ownership
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Includes phone support for dependable assistance anytime
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On-site service to minimize downtime and ensure smooth operations
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4-hour service response time for rapid issue resolution
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38-month duration for maximum productivity and peace of mind
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support (Renewal) |
| SKU | 793-CU9N4Z+P2CMR38 |
| Service Duration | 38 Months |
| Service Level | Business Critical |
| Support Availability | 24x7 Access |
| Response Time (Severity 1) | 1 Hour |
| On-Site Support | Yes |
| Phone Support | Included |
| Response Time (General) | 4 Hours |
| Intended For | Designated NVIDIA Enterprise Offerings |
| Primary Benefit | Rapid issue resolution and uptime assurance for mission-critical environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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