Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) offers the highest level of enterprise-grade assistance designed for mission-critical operations. This premium service ensures maximum uptime and rapid issue resolution to minimize business disruptions. With 24x7 availability and a 1-hour response time for Severity Level 1 cases, your organization gains access to NVIDIAās expert support engineers whenever needed.
Ideal for deployments where downtime can have significant operational impact, this renewal provides comprehensive coverage for your NVIDIA infrastructure. The service includes on-site support, phone assistance, and a guaranteed 4-hour response time for faster problem resolution, ensuring consistent performance and reliability across your critical systems.
| Specification | Details |
|---|---|
| SKU | 793-CU9N4Z+P2CMR48 |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 4 Years |
| Support Availability | 24x7 Access to NVIDIA Support Engineers |
| Response Time (Severity Level 1) | 1 Hour |
| Response Time (Standard) | 4 Hours |
| Service Location | On-Site Support |
| Service Features | Phone Support, On-Site Expert Assistance |
| Intended For | Mission-Critical Deployments |
| Primary Benefit | Ensures maximum uptime and rapid issue resolution |
| Coverage Requirement | Must be purchased for all NVIDIA offerings deployed with the solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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