Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) – 42 Month plan delivers uninterrupted technical assistance for mission-critical environments. As NVIDIA’s highest tier of enterprise support, it ensures maximum uptime with 24x7 access to expert engineers and a rapid one-hour response time for Severity Level 1 cases. Designed to protect your NVIDIA infrastructure, this premium service includes phone and on-site support to help resolve issues quickly and efficiently, maintaining optimal performance and reliability across your deployments.
Key Features:
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Provides reliable, around-the-clock support for NVIDIA enterprise deployments
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Includes direct phone access to support professionals for swift issue resolution
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On-site support ensures expert assistance is available when needed
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Four-hour response time for critical incidents, minimizing business disruption
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42-month renewal term for extended protection and operational confidence
| Specification | Details |
|---|---|
| SKU | 793-CU9N4Z+P2CMR42 |
| Service Type | Enterprise Business Critical Support Service (Renewal) |
| Service Duration | 42 Months |
| Support Availability | 24x7 Access |
| Response Time (Severity 1) | 1 Hour |
| Phone Support | Yes |
| On-Site Support | Yes |
| Service Response Time | 4 Hours |
| Intended For | Mission-Critical NVIDIA Enterprise Deployments |
| Coverage | Must be purchased for all NVIDIA offerings deployed with the solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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