Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) – 5 Year delivers NVIDIA’s highest level of enterprise support, purpose-built for mission-critical environments where downtime directly impacts business operations. Designed for organizations demanding rapid issue resolution, this premium service ensures 24x7 access to expert technical support and a one-hour response time for Severity Level 1 incidents.
Business Critical Support offers direct phone and on-site assistance to minimize disruption and maintain peak system performance. By extending your coverage for five years, this service provides long-term stability, proactive issue management, and seamless support continuity for all eligible NVIDIA enterprise solutions.
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support |
| Service Level | Premium (Business Critical) |
| Renewal | Yes |
| Support Availability | 24x7 (24 hours a day, 7 days a week) |
| Response Time (Severity 1) | 1 hour |
| Service Duration | 5 Years |
| Support Method | Phone and On-site Support |
| Response Commitment | Next Business Day for on-site services |
| Designed For | Mission-critical deployments using NVIDIA enterprise offerings |
| Primary Benefit | Ensures maximum uptime and operational continuity |
| SKU | 793-CU9NNZ+P2CMR60 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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