Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) – 5 Year provides mission-critical coverage designed for environments where every second counts. As NVIDIA’s highest level of support, this service ensures uninterrupted performance and rapid resolution for severe issues that could impact essential operations.
Enjoy 24x7 access to NVIDIA’s technical experts, a one-hour response time for Severity Level 1 cases, and priority escalation handling for complex challenges. On-site support and 4-hour response time availability ensure your systems remain fully operational, maximizing uptime and productivity across enterprise workloads.
With a 5-year service duration, this renewal delivers predictable, long-term protection, enabling your organization to focus on innovation rather than downtime management.
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support Service (Renewal) |
| Service Duration | 5 Years |
| Response Time | 4 Hours |
| Availability | 24x7 Support |
| Severity Level 1 Response | 1-Hour Response Time |
| Service Delivery Method | On-site and Phone Support |
| Support Coverage | Designated NVIDIA Enterprise Offerings |
| Purpose | Mission-critical enterprise system support |
| Benefits | Minimizes downtime, increases operational reliability, ensures rapid issue resolution |
| SKU | 793-CU9N4Z+P2CMR60 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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