Description
The NVIDIA Enterprise Business Critical Support Service (Renewal, 50-Month) provides premium technical support designed for mission-critical operations. With 24/7 access to NVIDIA’s expert engineers and a one-hour response time for Severity Level 1 issues, this service ensures your business remains operational with minimal disruption. The Business Critical Support plan includes on-site service, phone support, and a 4-hour response option for rapid issue resolution.
Ideal for enterprises running NVIDIA solutions in high-demand environments, this renewal ensures long-term reliability, stability, and performance for your AI, HPC, or data center deployments. Maintain business continuity with proactive, priority-level assistance from NVIDIA’s trusted support team.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 50 Months |
| Support Availability | 24x7 access to NVIDIA Support Engineers |
| Response Time (Severity 1 Cases) | 1 Hour |
| Response Time (General Cases) | 4 Hours |
| Service Delivery Method | On-site and Phone Support |
| Primary Benefit | Minimize downtime and ensure business continuity |
| Intended For | Mission-critical NVIDIA enterprise deployments |
| Renewal Coverage | Applies to designated NVIDIA offerings only |
| Additional Notes | Must be purchased for all NVIDIA offerings deployed with the solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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