Description
The NVIDIA Enterprise Business Critical Support Service is the premium tier of NVIDIA’s enterprise support, designed for mission-critical operations where even minimal downtime can cause significant business impact. This 54-month renewal ensures long-term, uninterrupted coverage with 24x7 access to NVIDIA’s expert support engineers. It includes a one-hour response time for Severity Level 1 cases, next business day on-site assistance, and continuous updates for designated NVIDIA solutions. Ideal for businesses requiring maximum uptime, rapid problem resolution, and reliable system performance across their NVIDIA infrastructure.
Key Benefits:
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24x7 priority technical support for mission-critical deployments
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One-hour response for Severity 1 issues
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On-site service for fast issue resolution
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Next Business Day response for dependable operations
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54-month service duration for sustained reliability and confidence
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support |
| SKU | 793-CU9NNZ+P2CMR54 |
| Service Level | Renewal |
| Service Duration | 54 Months |
| Support Availability | 24x7 |
| Response Time (Severity 1) | 1 Hour |
| Service Coverage | On-site and Phone Support |
| Response Type | Next Business Day |
| Intended For | Mission-critical enterprise environments |
| Support Scope | Designated NVIDIA offerings |
| Primary Benefit | Maximized uptime and rapid technical issue resolution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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