Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) – 56 Month plan delivers comprehensive, premium-level technical assistance for enterprise-grade NVIDIA solutions. Tailored for mission-critical environments, this service ensures uninterrupted operations through 24x7 expert support, one-hour response for Severity Level 1 cases, and on-site service options to minimize downtime.
Ideal for organizations that rely on NVIDIA infrastructure for demanding workloads, this support package helps maintain system stability and operational efficiency with a predictable total cost of ownership. For complete protection, Business Critical Support must be purchased for all NVIDIA offerings included in your deployment.
Key Benefits:
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24x7 NVIDIA expert support for fast issue resolution
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One-hour response time for Severity Level 1 cases
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On-site support for immediate technical assistance
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4-hour service response time for maximum uptime
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56-month duration for extended coverage and peace of mind
| Specification | Description |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 56 Months |
| Support Availability | 24x7 (24 hours a day, 7 days a week) |
| Response Time (Severity Level 1) | 1 Hour |
| On-site Support | Included |
| Phone Support | Included |
| Response Time (Standard) | 4 Hours |
| Service Coverage | Must be purchased for all NVIDIA offerings in the deployment |
| Primary Benefit | Minimizes downtime and maximizes system efficiency |
| Use Case | Mission-critical enterprise deployments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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