Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) – 9 Month plan ensures uninterrupted performance and reliability for your mission-critical systems. Designed for environments where even minimal downtime can result in significant business impact, this premium service level provides 24/7 access to NVIDIA technical experts and a one-hour response time for Severity Level 1 cases.
With on-site and phone support, NVIDIA helps you quickly diagnose and resolve issues, minimize downtime, and maintain peak operational efficiency. This 9-month renewal term gives your organization predictable maintenance costs, extended uptime assurance, and the confidence that your NVIDIA enterprise solutions remain fully supported throughout the service duration.
Key Benefits:
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24x7 access to expert technical assistance
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Rapid 1-hour response time for critical issues
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On-site and phone support for faster problem resolution
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4-hour service response for improved operational reliability
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Predictable 9-month coverage for sustained productivity
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 9 Months |
| Support Availability | 24x7 Global Technical Assistance |
| Response Time (Severity Level 1) | 1 Hour |
| Service Response Time | 4 Hours |
| Support Method | Phone and On-Site Support |
| Service Coverage | Applicable for Designated NVIDIA Enterprise Offerings |
| Primary Benefit | Maintains mission-critical uptime with rapid response and dedicated support |
| SKU | 793-CU9N4Z+P2CMR09 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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