Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) is a premium-level support plan designed for organizations running mission-critical workloads where downtime is not an option. With 24x7 access to NVIDIA’s expert technical engineers and rapid response times, this service ensures your enterprise systems remain optimized and operational.
This renewal provides comprehensive, proactive coverage that includes prioritized phone and on-site support to help resolve issues faster, minimizing business disruption. Ideal for enterprises seeking to maintain stability, reduce operational risk, and sustain a predictable total cost of ownership across NVIDIA deployments.
Key Benefits:
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Ensures maximum uptime and business continuity
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24x7 access to NVIDIA enterprise support engineers
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4-hour response time for critical issues
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On-site and phone support for rapid problem resolution
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10-month service coverage for ongoing operational excellence
| Specification | Description |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 10 Months |
| Support Coverage | 24x7 support for mission-critical operations |
| Response Time | 4 Hours (Severity Level 1 issues) |
| Support Method | Phone and On-Site Support |
| Service Availability | Global, for designated NVIDIA offerings |
| Key Features | Proactive issue resolution, predictable TCO, expert-level escalation |
| Target Users | Enterprises with mission-critical workloads |
| SKU | 793-CU9N4Z+P2CMR10 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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