Description
The NVIDIA Enterprise Business Critical Support Service with RMA (Renewal) is designed for mission-critical deployments where even minimal downtime can have a significant business impact. This premium support level provides 24x7 access to NVIDIA technical experts and a one-hour response time for Severity Level 1 cases. With on-site and replacement services included, your organization can maintain uninterrupted operations and rapid recovery for any hardware or software issue.
This one-year renewal ensures continued access to NVIDIA’s highest-tier enterprise support, giving your business the reliability, responsiveness, and assurance it needs to operate at peak efficiency.
| Specification | Details |
|---|---|
| SKU | 793-CU944Z+P2CMR12 |
| Service Type | Enterprise Business Critical Support Service with RMA (Renewal) |
| Service Duration | 1 Year |
| Service Level | Premium / Mission-Critical Support |
| Coverage | 24x7 Availability |
| Response Time (Severity 1) | 1 Hour |
| Replacement Service | Included |
| Service Response Time | 4 Hours - Replacement |
| Support Channel | Phone and On-site Support |
| Deployment Scope | For designated NVIDIA enterprise offerings |
| Key Benefits | Minimizes downtime, ensures reliability, provides expert assistance |
| Support Availability | Global – 24 hours a day, 7 days a week |
| Renewal Type | Yes – Ongoing coverage extension required for uninterrupted service |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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