Description
The NVIDIA Enterprise Business Critical Support Service with RMA (Renewal) delivers top-tier technical assistance for mission-critical enterprise environments. Designed to minimize downtime and ensure business continuity, this premium service provides 24x7 access to NVIDIA’s expert support engineers and a one-hour response time for Severity Level 1 incidents. The included replacement (RMA) service ensures swift hardware resolution, while on-site support keeps operations running efficiently. With a 13-month renewal period, this service maintains the stability and dependability of your NVIDIA infrastructure.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support with RMA (Renewal) |
| Service Duration | 13 Months |
| Support Coverage | 24x7 Technical Support |
| Response Time (Severity 1) | 1 Hour |
| Replacement Service | Included (RMA Support) |
| On-Site Support | Yes |
| Response Time (Replacement) | 4 Hours |
| Primary Benefits | Minimizes downtime, enhances reliability, ensures operational continuity |
| Applicable Offerings | For designated NVIDIA enterprise products |
| Service Availability | Global |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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