Description
The NVIDIA Enterprise Business Critical Support Service with RMA (Renewal) - 16 Month plan is designed for organizations operating mission-critical deployments that demand maximum uptime and rapid issue resolution. As NVIDIAās highest level of enterprise support, Business Critical Support provides 24x7 assistance and a 1-hour response time for Severity Level 1 cases, ensuring minimal downtime and business continuity.
With Advanced RMA (Return Material Authorization), replacement parts are dispatched swiftly to reduce system disruptions. This service is ideal for enterprises relying on NVIDIA solutions where performance and dependability are non-negotiable. Customers can also integrate Value Add Services to further optimize their deployment experience.
Key Benefits:
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Comprehensive 24x7 enterprise support coverage
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1-hour response time for critical cases
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4-hour replacement turnaround to minimize downtime
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On-site support for rapid issue resolution
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16-month renewal coverage ensuring sustained operational reliability
| Specification | Description |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support with RMA |
| SKU | 793-CU944Z+P2CMR16 |
| Service Level | Premium enterprise support for mission-critical environments |
| Coverage | 24x7 global enterprise support |
| Response Time (Severity 1) | 1 Hour |
| Replacement Response | 4 Hour - Advanced RMA |
| Support Features | On-site assistance, phone support, and online case management |
| Service Duration | 16 Months (Renewal) |
| Primary Benefits | Minimizes downtime, ensures business continuity, and enhances reliability |
| Applicable Offerings | Designated NVIDIA enterprise products and solutions |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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