Description
The NVIDIA Enterprise Business Critical Support Service with RMA (Renewal) is a premium support plan designed for organizations that rely on NVIDIA technology in mission-critical environments. With 24x7 access to expert technical support and a rapid one-hour response time for Severity Level 1 cases, this service ensures your operations remain uninterrupted and efficient. The inclusion of Return Material Authorization (RMA) and 4-hour replacement service enhances dependability, minimizing downtime and ensuring fast recovery in case of hardware issues. On-site support provides added convenience and reliability, giving your business continuous peace of mind for 19 months of seamless performance.
| Specification | Details |
|---|---|
| SKU | 793-CU944Z+P2CMR19 |
| Service Type | Enterprise Business Critical Support Service with RMA (Renewal) |
| Support Coverage | 24x7 Technical Support |
| Response Time | 1 Hour for Severity Level 1 Cases |
| Replacement Service | 4 Hour - Replacement Service Response |
| On-Site Support | Included |
| Availability | For designated NVIDIA Enterprise offerings |
| Service Duration | 19 Months |
| Primary Benefits | Rapid issue resolution, minimized downtime, reliable system performance |
| Ideal For | Mission-critical deployments and enterprise environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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