Description
The NVIDIA Enterprise Business Critical Support Service with RMA (Renewal) provides top-tier assistance for organizations running mission-critical deployments. Designed to minimize downtime and ensure continuous operations, this premium support plan offers 24x7 access to NVIDIA technical experts with a one-hour response time for Severity Level 1 issues.
This renewal service includes on-site support and a 4-hour replacement response time, delivering rapid solutions to maintain operational continuity. With a 20-month coverage period, businesses can enjoy predictable total cost of ownership, reliable service replacement, and peace of mind knowing that expert help is always within reach.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support with RMA |
| Service Category | Renewal |
| Service Duration | 20 Months |
| Support Coverage | 24x7 Support Availability |
| Response Time (Severity 1) | 1 Hour |
| Replacement Service Response Time | 4 Hours |
| Support Features | On-Site Support, Phone Support, RMA Replacement |
| Primary Benefit | Ensures uptime and operational reliability for mission-critical deployments |
| Service Scope | Applicable to designated NVIDIA enterprise offerings |
| Purchase Requirement | Must cover all NVIDIA offerings deployed with the solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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