Description
The NVIDIA Enterprise Business Critical Support Service with RMA (Renewal) provides the highest level of enterprise-grade technical support for mission-critical deployments. Designed to ensure business continuity, this premium service delivers 24x7 access to NVIDIA experts with a one-hour response time for Severity Level 1 issues. The plan includes on-site replacement support with a 4-hour response window, ensuring that downtime is minimized and operations stay uninterrupted.
With a 27-month renewal duration, this service protects your NVIDIA investment and keeps your infrastructure running optimally with predictable support costs. It’s ideal for organizations requiring rapid issue resolution, guaranteed hardware replacement, and continuous operational stability.
Key Benefits:
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Maintains system uptime and performance for mission-critical environments
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Includes on-site replacement for minimal disruption
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Offers 24x7 support with one-hour response for critical cases
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4-hour replacement response time for rapid resolution
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Provides extended 27-month coverage for consistent reliability
| Specification | Description |
|---|---|
| SKU | 793-CU944Z+P2CMR27 |
| Service Type | Enterprise Business Critical Support Service with RMA (Renewal) |
| Support Coverage | 24x7 support availability |
| Response Time (Severity Level 1) | 1 hour |
| Replacement Response Time | 4 hours |
| Service Location | On-site |
| Replacement Service | Included |
| Primary Benefit | Minimizes downtime and ensures consistent system performance |
| Service Duration | 27 Months |
| Designed For | Mission-critical NVIDIA deployments |
| Availability | For designated NVIDIA enterprise offerings |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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