Description
The NVIDIA Enterprise Business Critical Support Service with RMA (Renewal) - 3 Month plan delivers the highest level of technical assurance for mission-critical environments. Designed for organizations where system uptime is essential, this premium support service offers 24x7 access to NVIDIA experts and a one-hour response time for Severity Level 1 issues. With on-site support and a 4-hour replacement response time, it ensures rapid issue resolution and minimal downtime. This short-term renewal is ideal for maintaining continuous coverage and system reliability during transitions or project phases requiring uninterrupted support.
| Specification | Details |
|---|---|
| Service Type | Business Critical Support with RMA |
| Service Level | Enterprise |
| Service Duration | 3 Months |
| Renewal Type | Renewal |
| Support Availability | 24x7 Access |
| Response Time (Severity 1 Cases) | 1 Hour |
| Replacement Service Response Time | 4 Hours |
| Support Channel | Phone and On-Site Support |
| Key Benefits | Rapid issue resolution, dependable uptime, minimal downtime |
| Intended For | Mission-critical enterprise deployments |
| Coverage Requirement | Must be purchased for all NVIDIA offerings deployed with the solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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