Description
The NVIDIA Enterprise Business Critical Support Service with RMA (Renewal) provides top-tier protection for mission-critical systems that demand uninterrupted performance. Designed for enterprise environments, this premium service ensures 24x7 technical support and a one-hour response time for Severity Level 1 cases.
With on-site assistance and a 4-hour replacement service response, downtime is minimized and productivity remains high. The inclusion of Return Merchandise Authorization (RMA) coverage provides dependable repair or replacement support for NVIDIA hardware components. Over the 31-month term, your NVIDIA enterprise deployment stays fully optimized and continuously supported for maximum reliability and efficiency.
| Specification | Details |
|---|---|
| SKU | 793-CU944Z+P2CMR31 |
| Service Type | Enterprise Business Critical Support Service with RMA (Renewal) |
| Service Level | Business Critical |
| Availability | 24x7 Technical Support |
| Response Time (Severity Level 1) | 1 Hour |
| Replacement Response Time | 4 Hours |
| Support Features | Phone Support, On-Site Service, RMA Replacement |
| Service Duration | 31 Months |
| Coverage | NVIDIA Enterprise Offerings |
| Primary Benefit | Minimizes downtime and ensures mission-critical reliability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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