Description
The NVIDIA Enterprise Business Critical Support Service with RMA (Renewal) – 37 Month Service provides the highest level of protection for mission-critical operations. Designed for environments where downtime is not an option, this premium service ensures business continuity through 24x7 access to NVIDIA technical experts and rapid issue resolution.
This renewal support plan delivers a one-hour response time for Severity Level 1 cases, with on-site assistance and a 4-hour replacement service for maximum operational reliability. Extend your system’s longevity and performance while maintaining predictable ownership costs and peace of mind with NVIDIA’s trusted enterprise support.
| Specification | Description |
|---|---|
| Service Type | Renewal Support Service |
| Service Level | Enterprise Business Critical Support |
| Service Scope | 24x7 Technical Support with RMA |
| Response Time | 1 Hour for Severity Level 1 Cases |
| Replacement Service | 4 Hour – Replacement Service Response |
| Service Location | On-Site Support |
| Service Duration | 37 Months |
| Support Availability | 24x7 Access to NVIDIA Support Engineers |
| Coverage Requirement | Must be purchased for all NVIDIA offerings in the solution |
| Primary Benefit | Ensures operational uptime and optimal performance for mission-critical environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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