Description
The NVIDIA Enterprise Business Critical Support Service with RMA (Renewal) – 39-Month plan provides premium, mission-critical assistance designed to minimize downtime and ensure smooth operations. Tailored for organizations that depend on NVIDIA solutions for key workloads, this service level guarantees 24x7 support and a one-hour response time for Severity Level 1 cases.
With on-site replacement services and a four-hour replacement response time, it delivers fast issue resolution and enhanced operational continuity. Ideal for enterprises deploying NVIDIA technologies in production environments, the Business Critical Support plan ensures maximum reliability, reduced risk, and sustained performance for your IT infrastructure.
| Specification | Description |
|---|---|
| SKU | 793-CU944Z+P2CMR39 |
| Service Type | Enterprise Business Critical Support with RMA (Renewal) |
| Service Duration | 39 Months |
| Support Availability | 24x7 Access to NVIDIA Technical Support Engineers |
| Response Time (Severity Level 1) | 1 Hour |
| Replacement Service | Included |
| On-Site Service | Yes |
| Replacement Response Time | 4 Hours |
| Intended Use | Mission-critical deployments with minimal tolerance for downtime |
| Key Benefits | Fast issue resolution, minimized downtime, increased reliability |
| Service Coverage | Must be applied to all NVIDIA offerings within the deployed solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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