Description
The NVIDIA Enterprise Business Critical Support Service with RMA (Renewal) - 45 Month plan provides the highest level of technical support and rapid replacement services for mission-critical deployments. Designed for enterprises where downtime has significant business consequences, this premium service ensures 24x7 access to NVIDIA experts and a one-hour response time for Severity Level 1 cases.
With on-site support and a 4-hour replacement service, your NVIDIA infrastructure stays protected, efficient, and fully operational. The extended 45-month coverage ensures long-term reliability and predictable maintenance costs, giving your IT team the confidence and agility needed to support demanding workloads.
| Specification | Details |
|---|---|
| SKU | 793-CU944Z+P2CMR45 |
| Service Type | Renewal |
| Service Name | Enterprise Business Critical Support with RMA |
| Service Duration | 45 Months |
| Support Availability | 24x7 access to NVIDIA technical support |
| Response Time (Severity 1) | 1 Hour |
| Replacement Service Response Time | 4 Hours |
| Service Location | On-site |
| Key Features | - Replacement service for quick issue resolution- On-site support for fast and efficient problem handling- 24/7 enterprise-level support access- Designed for mission-critical deployments |
| Primary Benefits | - Maximizes system uptime and operational reliability- Ensures predictable maintenance costs- Provides complete peace of mind and business continuity |
| Applicable To | Designated NVIDIA enterprise offerings |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
