Description
The NVIDIA Enterprise Business Critical Support Service with RMA (Renewal, 54-Month) delivers the highest level of enterprise protection for mission-critical environments. Designed for deployments where even minimal downtime can have major business consequences, this premium support plan ensures operational continuity through 24x7 expert assistance and a one-hour response time for Severity Level 1 cases.
This renewal service provides advanced replacement (RMA) with on-site support and a 4-hour response time, ensuring swift issue resolution and optimized performance. By maintaining full coverage across all deployed NVIDIA offerings, this service maximizes uptime, reliability, and customer confidence over an extended 54-month duration.
| Specification | Detail |
|---|---|
| SKU | 793-CU944Z+P2CMR54 |
| Service Type | Business Critical Support Service with RMA (Renewal) |
| Service Duration | 54 Months |
| Support Availability | 24x7 Access to NVIDIA Enterprise Support |
| Response Time (Severity Level 1) | 1 Hour |
| Replacement Option | Advance Replacement (RMA) |
| Service Location | On-Site Support |
| Replacement Response Time | 4 Hours |
| Purpose | Ensures maximum uptime for mission-critical NVIDIA deployments |
| Ideal For | Enterprise, Data Centers, and High-Availability Environments |
| Coverage Requirement | Must be purchased for all NVIDIA offerings in the deployed solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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