Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) ensures uninterrupted operations for your mission-critical deployments. This 9-month renewal offers NVIDIA’s highest-tier support level designed for environments where even minimal downtime can impact business outcomes. With 24x7 access to NVIDIA experts and a rapid one-hour response for Severity Level 1 issues, your team gains dependable technical assistance when it matters most.
Enjoy peace of mind through phone and on-site support, backed by a 4-hour replacement service response to minimize disruptions and maintain optimal performance. This service renewal guarantees that your NVIDIA solution remains fully supported and efficient, helping you sustain productivity and operational reliability.
| Specification | Description |
|---|---|
| Service Type | Enterprise Business Critical Support Service (Renewal) |
| Service Duration | 9 Months |
| Support Coverage | 24x7 Technical Support |
| Response Time (Severity 1) | 1 Hour |
| Replacement Service | Included |
| Replacement Response Time | 4 Hours |
| Support Method | Phone and On-Site Support |
| Intended For | NVIDIA Enterprise Offerings |
| Purpose | Ensures reliable uptime and fast issue resolution for mission-critical environments |
| Availability | Requires coverage for all NVIDIA offerings deployed with the solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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