Description
The NVIDIA Enterprise Business Critical Support Service provides top-tier coverage for mission-critical environments where system uptime is essential. Designed for organizations that cannot afford downtime, this premium support service offers 24x7 access to NVIDIA technical experts and a one-hour response time for Severity Level 1 cases. With RMA replacement service and a 4-hour response window, it ensures fast issue resolution and dependable system recovery. This service helps maintain your NVIDIA infrastructure at peak performance with predictable operational costs and maximum business continuity.
| Specification | Description |
|---|---|
| Service Type | Business Critical Support with RMA |
| Service Duration | 46 Months |
| Support Coverage | 24x7 Support Access |
| Response Time (Severity 1) | 1 Hour |
| Replacement Service | Yes |
| Service Delivery Method | On-site Replacement |
| Response Time for Replacement | 4 Hours |
| Availability | For designated NVIDIA enterprise offerings |
| Primary Benefit | Ensures continuous operation for mission-critical deployments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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