Description
The NVIDIA Enterprise Business Critical Support Service delivers premium, mission-critical assistance designed for enterprise environments where downtime has significant business impact. With 24x7 availability and a one-hour response time for Severity Level 1 cases, this service ensures your NVIDIA infrastructure stays operational and secure. The inclusion of RMA support allows fast, dependable replacements when needed, minimizing disruption and maintaining performance.
Enjoy the confidence of continuous operation, reliable issue resolution, and prioritized service for all NVIDIA enterprise offerings deployed in your environment.
| Specification | Details |
|---|---|
| Service Type | Business Critical Support Service |
| Service Level | Enterprise Premium |
| Support Availability | 24x7 Access to NVIDIA Support Engineers |
| Response Time (Severity 1) | 1 Hour |
| Service Feature | Replacement Service (RMA) |
| Response Time (Replacement) | 4 Hours |
| Service Duration | 37 Months |
| Service Coverage | For Designated NVIDIA Enterprise Offerings |
| Primary Benefit | Ensures continuous operation for mission-critical systems |
| Service Mode | On-Site and Remote Support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Trusted by
Trusted by enterprise and education leaders who need AV done right
Why Clients Choose AVENDOR for Pro AV Projects
A clear difference in expertise, service, and speed.
You may also like
