Description
The NVIDIA Enterprise Business Critical Support Service with RMA provides the highest level of support designed for organizations running mission-critical systems where downtime can result in significant business impact. This premium service ensures 24x7 expert assistance, one-hour response time for Severity Level 1 issues, and rapid hardware replacement to keep operations running smoothly. With Business Critical Support, NVIDIA ensures maximum system reliability, reduced downtime, and accelerated issue resolution for enterprise deployments.
Enjoy peace of mind knowing your NVIDIA infrastructure is backed by dedicated support professionals ready to resolve issues anytime, minimizing risk and maximizing operational uptime.
| Specification | Description |
|---|---|
| SKU | 793-CU940Z+P2CMR34 |
| Service Type | Business Critical Support with RMA |
| Service Level | Enterprise Premium Support |
| Availability | 24x7 Technical Support |
| Response Time (Severity 1) | 1 Hour |
| Replacement Service | Included |
| Replacement Response Time | 4 Hours |
| Support Coverage | Must be purchased for all NVIDIA offerings in deployment |
| Designed For | Mission-Critical Enterprise Deployments |
| Primary Benefit | Minimizes downtime and maximizes operational reliability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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