Description
The NVIDIA Enterprise Business Critical Support service level is designed for mission-critical deployments that demand maximum uptime and immediate issue resolution. This renewal ensures continued access to NVIDIA’s premium support tier — offering 24x7 technical assistance and a rapid one-hour response time for Severity Level 1 cases.
By maintaining your Business Critical Support coverage, your enterprise gains access to expert phone support, replacement services with 4-hour response times, and predictable service continuity for the next 10 months — minimizing downtime and optimizing your NVIDIA infrastructure performance.
Key Benefits:
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Keeps your system optimally maintained with predictable ownership costs
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Provides dedicated phone support for quick technical resolutions
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Ensures fast, 4-hour replacement response for maximum reliability
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Extends coverage for 10 months of uninterrupted enterprise support
| Specification | Details |
|---|---|
| SKU | 793-CU940Z+P2CMR10 |
| Service Type | Business Critical Support Services (Renewal) |
| Brand | NVIDIA |
| Support Availability | 24x7 access to NVIDIA support engineers |
| Response Time (Severity 1) | 1 hour |
| Replacement Response Time | 4 hours |
| Support Channel | Phone support |
| Coverage Duration | 10 Months |
| Designed For | Mission-critical enterprise deployments |
| Key Features | RMA replacement service, proactive issue resolution, predictable cost of ownership |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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