Description
The NVIDIA Enterprise Business Critical Support Services (Renewal) – 13 Month Service delivers NVIDIA’s highest level of enterprise support, designed for mission-critical environments where downtime can result in major business impact. This service ensures your NVIDIA solutions remain optimally maintained and fully operational through 24x7 expert support and rapid response times.
With guaranteed one-hour response for Severity Level 1 cases, this renewal plan provides seamless continuation of coverage to minimize risk and maintain productivity. Enjoy dependable phone and on-site support that helps you resolve issues efficiently, backed by NVIDIA’s global technical expertise.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 13 Months |
| Support Availability | 24x7 Access to NVIDIA Support Engineers |
| Response Time (Severity 1) | 1 Hour |
| Response Time (Standard) | Next Business Day |
| Support Channel | Phone and On-site Support |
| Coverage Scope | Applicable to Designated NVIDIA Offerings |
| Primary Benefit | Predictable Total Cost of Ownership with Mission-Critical Reliability |
| Service Features | - Expert phone support- On-site assistance- 24x7 global coverage |
| Intended For | Organizations requiring maximum uptime and fast incident resolution |
| Renewal Type | Enterprise Business Critical Support Service Renewal |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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