Description
The NVIDIA Enterprise Business Critical Support (BCS) Service is designed for organizations that demand maximum uptime and rapid issue resolution for mission-critical environments. This 14-month renewal ensures continuous coverage with NVIDIA’s premium 24x7 support and a guaranteed one-hour response time for Severity Level 1 cases. It includes phone and on-site support to help minimize downtime, optimize performance, and maintain a predictable total cost of ownership. With NVIDIA Business Critical Support, your deployment remains protected, efficient, and resilient—so your business operations never skip a beat.
| Specification | Details |
|---|---|
| SKU | 793-CU9NNZ+P2CMR14 |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Support Level | Business Critical Support |
| Service Duration | 14 Months |
| Availability | 24x7 Support Coverage |
| Response Time (Severity 1) | 1 Hour |
| Service Features | Phone and On-Site Support |
| Primary Benefit | Ensures system uptime and operational continuity |
| Service Location | On-site support for enhanced efficiency |
| Response Commitment | Next Business Day for non-critical issues |
| Designed For | Mission-critical NVIDIA enterprise deployments |
| Renewal Type | Existing customers renewing service coverage |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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