Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) offers premium-level technical assistance designed for organizations running mission-critical NVIDIA deployments. This service ensures continuous business operations by providing 24x7 access to NVIDIA technical experts and a one-hour response time for Severity Level 1 cases.
With on-site support and proactive maintenance, this renewal plan minimizes downtime, enhances system reliability, and safeguards productivity. Ideal for enterprises that demand high availability and responsive technical support, this 15-month renewal maintains uninterrupted protection for your NVIDIA infrastructure.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support Service (Renewal) |
| Service Duration | 15 Months |
| Support Availability | 24x7 access to NVIDIA support engineers |
| Response Time (Severity 1) | 1 Hour |
| On-Site Support | Included |
| Service Response Time | 4 Hours |
| Support Channel | Phone Support |
| Intended For | Mission-critical NVIDIA deployments |
| Coverage Requirement | Must be purchased for all NVIDIA offerings deployed with the solution |
| Benefit Summary | Ensures operational continuity, minimizes downtime, and enhances reliability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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