Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) is designed for organizations that rely on mission-critical NVIDIA deployments where every minute counts. This premium support level ensures continuous system uptime with 24/7 access to NVIDIA’s expert support engineers and a rapid one-hour response time for Severity Level 1 cases.
With 15 months of dependable coverage, customers benefit from proactive assistance, on-site support, and advance replacement within 4 hours—ensuring quick resolution and maximum operational efficiency. For complete coverage, Business Critical Support must be purchased for all NVIDIA offerings within the deployed solution.
Key Benefits:
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Maintains high availability and reduces downtime
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24/7 expert technical support with one-hour response for critical cases
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Advance replacement and on-site service for maximum reliability
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Designed for mission-critical enterprise environments
| Specification | Details |
|---|---|
| Service Type | Business Critical Support (Renewal) |
| Duration | 15 Months |
| Availability | 24x7 Access to NVIDIA Support |
| Response Time (Severity 1) | 1 Hour |
| Replacement Service | 4-Hour Advance Replacement |
| Support Method | Phone and On-Site Support |
| Service Coverage | Applicable to Designated NVIDIA Enterprise Offerings |
| Deployment Suitability | Mission-Critical Enterprise Environments |
| Benefits | Reduced Downtime, Expert Assistance, Operational Continuity |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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