Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) offers the highest level of enterprise-grade technical support for mission-critical deployments. Designed to minimize downtime and maximize productivity, this premium service ensures your NVIDIA solutions are continuously optimized with 24/7 support and a guaranteed one-hour response time for Severity Level 1 issues.
Ideal for enterprises running essential operations, this support service provides reliable assistance through phone and on-site coverage, ensuring your systems maintain peak performance. With a 17-month duration, it delivers consistent protection, faster issue resolution, and the assurance your business needs to stay operational and efficient.
Key Benefits:
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Round-the-clock technical assistance for mission-critical systems
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Fast 4-hour response time for swift resolution
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Expert on-site support for comprehensive coverage
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Predictable, reliable service to minimize operational risks
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support Service (Renewal) |
| Service Level | Business Critical |
| Support Availability | 24x7 |
| Response Time (Severity Level 1) | 1 Hour |
| Service Response Time | 4 Hours |
| Service Location | On-Site |
| Support Method | Phone Support |
| Coverage Type | Renewal |
| Duration | 17 Months |
| Intended Use | Mission-Critical Enterprise Deployments |
| Benefits | Increased reliability, reduced downtime, predictable total cost of ownership |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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