Description
The NVIDIA Enterprise Business Critical Support Services (Renewal) – 18 Month Service provides the highest level of support for mission-critical deployments where every minute matters. Designed for enterprises that demand continuous uptime, this premium service delivers 24×7 access to NVIDIA’s expert support team with a 1-hour response time for Severity Level 1 cases.
With comprehensive coverage for designated NVIDIA offerings, Business Critical Support ensures your NVIDIA infrastructure operates at peak performance and reliability. The service includes on-site assistance, phone support, and a 4-hour response window for critical issues—empowering your IT team to maintain seamless operations and reduce downtime.
Ideal for organizations with high-impact workloads, this 18-month renewal plan keeps your NVIDIA solutions supported, protected, and fully optimized throughout their lifecycle.
| Specification | Details |
|---|---|
| SKU | 793-CU9N4Z+P2CMR18 |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 18 Months |
| Support Availability | 24×7 Global Support |
| Response Time (Severity 1) | 1 Hour |
| On-Site Support | Included |
| Phone Support | Included |
| Response Commitment | 4-Hour On-Site Response |
| Service Coverage | Applicable to designated NVIDIA enterprise solutions |
| Purpose | Ensures maximum uptime and reliability for mission-critical systems |
| Benefits | Reduced downtime, expert technical support, and operational peace of mind |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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