Description
The NVIDIA Enterprise Business Critical Support Service is designed for mission-critical environments that demand maximum system uptime and rapid issue resolution. As NVIDIA’s highest tier of enterprise support, it ensures your infrastructure runs optimally with 24x7 expert assistance and prioritized case handling.
This 19-month renewal plan offers a predictable total cost of ownership while maintaining continuous protection for your NVIDIA-powered solutions. With on-site service availability, phone support, and next business day response for critical cases, you can minimize downtime and keep your operations performing at their best.
Key Benefits:
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Reliable support for resolving technical issues efficiently
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Expert on-site service for quick, in-person assistance
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24x7 availability with prioritized escalation handling
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Next Business Day response time for rapid recovery
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Extended 19-month coverage for long-term operational continuity
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 19 Months |
| Support Coverage | 24x7 Availability |
| Response Time (Severity 1) | 1 Hour |
| On-Site Support | Included |
| Phone Support | Included |
| Response Level | Next Business Day |
| Intended For | Mission-Critical NVIDIA Enterprise Deployments |
| Service Scope | Troubleshooting, Issue Resolution, Expert Assistance |
| Eligibility | Valid for Designated NVIDIA Offerings |
| SKU | 793-CU9NNZ+P2CMR19 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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