Description
The NVIDIA Enterprise Business Critical Support Services (Renewal) – 2-Month Service is engineered for organizations operating in mission-critical environments where downtime is not an option. This premium service level provides 24/7 technical assistance, ensuring rapid response to system issues with a one-hour response time for Severity Level 1 cases.
With on-site expert support, phone assistance, and a 4-hour replacement service response time, this renewal plan maximizes uptime, reliability, and operational continuity. NVIDIA’s Business Critical Support is available for designated enterprise offerings and must be purchased across all deployed NVIDIA components for full coverage.
Stay confident knowing your systems are protected by NVIDIA’s world-class enterprise support—keeping your infrastructure running at peak performance with predictable maintenance and dependable efficiency.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 2 Months |
| Support Availability | 24x7 access to NVIDIA technical support |
| Response Time (Severity 1) | 1 Hour |
| Replacement Service | 4-Hour response time |
| On-Site Support | Included – on-site expert availability |
| Phone Support | Included for efficient issue resolution |
| Coverage Requirement | Must be purchased for all deployed NVIDIA offerings |
| Designed For | Mission-critical enterprise deployments |
| Key Benefits | Maximized uptime, predictable TCO, and reliable maintenance |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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