Description
The NVIDIA Enterprise Business Critical Support Services (Renewal) – 2 Year plan is a premium-level support service designed for organizations running mission-critical NVIDIA solutions. This renewal ensures continuous access to NVIDIA’s top-tier support, providing 24x7 availability and rapid response times for Severity Level 1 cases. With a one-hour response time and on-site support, your business can minimize downtime and maintain optimal operational efficiency. This service level is ideal for deployments where performance, reliability, and rapid recovery are essential.
Key Features:
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24x7 access to NVIDIA enterprise support engineers
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1-hour response time for critical issues (Severity Level 1)
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4-hour on-site response time for service incidents
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Full coverage for designated NVIDIA offerings
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Designed for mission-critical environments requiring maximum uptime
| Specification | Details |
|---|---|
| Service Type | Business Critical Support (Renewal) |
| Service Duration | 2 Years |
| Support Availability | 24x7 (All days including holidays) |
| Response Time (Severity 1) | 1 Hour |
| On-Site Support Response Time | 4 Hours |
| Service Method | Phone and On-Site Support |
| Coverage Scope | All designated NVIDIA enterprise offerings |
| Support Focus | Mission-critical deployments |
| Benefits | Minimized downtime, priority response, continuous operational reliability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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