Description
NVIDIA Enterprise Business Critical Support is the premier service tier built for organizations running mission-critical deployments where every minute matters. This 21-month renewal provides the highest level of enterprise support for NVIDIA solutions, ensuring that your systems remain operational with minimal downtime and maximum reliability.
This service offers 24x7 access to NVIDIA technical experts and a one-hour response time for Severity Level 1 issues, ensuring that urgent incidents receive immediate attention. With on-site availability of experts and Next Business Day response times for other cases, customers benefit from fast resolution and seamless support continuity.
Ideal for enterprises that cannot afford disruptions, the Business Critical Support plan helps you maintain optimal system performance, predictable ownership costs, and peace of mind knowing NVIDIA’s specialists are always within reach.
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support (Renewal) |
| SKU | 793-SU9NNZ+P2CMR21 |
| Support Level | Business Critical |
| Coverage Duration | 21 Months |
| Availability | 24x7 Technical Support |
| Severity Level 1 Response Time | 1 Hour |
| On-Site Support | Yes |
| Next Business Day Response | Yes |
| Intended For | Mission-Critical NVIDIA Deployments |
| Support Access | Phone, Online, and On-Site |
| Service Benefits | Predictable total cost, fast issue resolution, maximum system uptime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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