Description
The NVIDIA Enterprise Business Critical Support Service is designed for organizations that rely on uninterrupted operations and cannot afford downtime. As NVIDIAās premium support level, it provides 24x7 access to expert engineers and ensures a rapid one-hour response time for Severity Level 1 issues. This renewal plan extends coverage for 21 months, offering comprehensive support for designated NVIDIA solutions.
With continuous monitoring, proactive issue resolution, and expert phone assistance, this service helps maintain optimal system performance and predictable operational costs. Ideal for mission-critical environments, it ensures reliable protection and maximum efficiency throughout the service period.
| Specification | Details |
|---|---|
| Service Type | Renewal Support Service |
| Service Level | Enterprise Business Critical |
| Support Coverage | 24x7 Support Availability |
| Response Time (Severity 1) | 1 Hour |
| Delivery Method | Phone Support |
| Service Duration | 21 Months |
| Designed For | Designated NVIDIA Enterprise Offerings |
| Key Benefits | Rapid issue resolution, expert assistance, continuous system reliability |
| Availability | Must be purchased for all deployed NVIDIA offerings |
| Purpose | Maintains mission-critical uptime and business continuity |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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