Description
The NVIDIA Enterprise Business Critical Support Service is designed for organizations running mission-critical operations where downtime can cause significant business disruption. This premium support level ensures rapid response and continuous system reliability through NVIDIA’s expert team of technical professionals.
With 24x7 support and a one-hour response time for Severity Level 1 issues, this service provides peace of mind and maximum operational efficiency. Customers also benefit from 4-hour replacement service and direct access to NVIDIA’s enterprise support network. The 23-month renewal term offers consistent protection and predictable maintenance costs, ensuring your NVIDIA solutions remain optimized for performance and uptime.
Key Benefits:
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Provides reliable support to resolve all your technical issues
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Includes phone support service for dependable efficiency and peace of mind
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4-hour replacement service ensures quick issue resolution and minimal downtime
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23-month duration guarantees sustained productivity and dependable results
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 23 Months |
| Service Level | 24x7 Support with 1-Hour Response (Severity Level 1) |
| Replacement Service Response Time | 4 Hours |
| Support Coverage | All designated NVIDIA enterprise offerings |
| Delivery Method | On-site and Phone Support |
| Renewal Type | Business Critical Support with RMA |
| Key Features | Predictable TCO, rapid response, expert issue resolution, minimized downtime |
| Intended For | Mission-critical enterprise deployments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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