Description
The NVIDIA Enterprise Business Critical Support Service is the highest level of enterprise-grade support designed for mission-critical environments. Tailored for organizations where downtime directly impacts operations, this service ensures rapid, expert assistance around the clock.
With 24x7 support and a one-hour response time for Severity Level 1 issues, NVIDIA delivers unmatched reliability and responsiveness. This renewal provides continuous coverage for your NVIDIA Enterprise solutions, ensuring your systems remain optimized and operational with minimal disruption.
Enjoy the convenience of on-site assistance, 4-hour response for critical cases, and dedicated phone support — all backed by NVIDIA’s world-class enterprise support team. The 25-month coverage guarantees long-term dependability and peace of mind for your business infrastructure.
| Specification | Description |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 25 Months |
| Support Availability | 24x7 |
| Response Time (Severity 1) | 1 Hour |
| On-Site Support | Yes |
| Phone Support | Included |
| Service Level | Business Critical |
| Coverage Scope | Applicable to designated NVIDIA Enterprise offerings |
| Response Time (Standard) | 4 Hours |
| Purpose | Ensures maximum uptime and reliability for mission-critical systems |
| Key Benefit | Rapid issue resolution, predictable system performance, and operational confidence |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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