Description
The NVIDIA Enterprise Business Critical Support service level is NVIDIA’s premier support tier, designed specifically for mission-critical operations where downtime can have significant business consequences. This renewal provides 24×7 access to NVIDIA’s expert support engineers, with a one-hour response time for Severity Level 1 cases to ensure that your systems remain operational and reliable.
With dedicated on-site and phone support, the service helps minimize disruptions and accelerate issue resolution. The 27-month coverage ensures long-term stability, predictable performance, and maximum business uptime for your NVIDIA infrastructure deployments.
Key Benefits:
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24×7 enterprise-grade technical support from NVIDIA experts
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One-hour response for critical issues (Severity 1)
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On-site assistance to minimize downtime
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Next Business Day response for non-critical cases
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27-month continuous service coverage for consistent operations
| Specification | Details |
|---|---|
| SKU | 793-CU9NNZ+P2CMR27 |
| Service Type | Business Critical Support (Renewal) |
| Brand | NVIDIA |
| Support Availability | 24×7 x 365 |
| Response Time (Severity 1) | 1 Hour |
| Response Time (Other Cases) | Next Business Day |
| Service Delivery | On-site / Phone Support |
| Coverage Duration | 27 Months |
| Support Scope | Designated NVIDIA Enterprise Offerings |
| Ideal For | Mission-critical enterprise environments requiring maximum uptime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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