Description
The NVIDIA Enterprise Business Critical Support Service delivers premium, mission-critical technical support designed for enterprise environments where downtime is not an option. This renewal plan ensures 24x7 access to NVIDIA’s expert support engineers and guarantees a one-hour response time for Severity Level 1 cases. Tailored for organizations running critical workloads, this service minimizes operational risks and maximizes system uptime across designated NVIDIA offerings.
With dependable phone support, customers can quickly resolve issues and maintain the highest levels of performance and reliability. The 29-month service duration provides consistent protection and operational continuity, ensuring that your NVIDIA solutions remain secure, optimized, and supported throughout their lifecycle.
Key Benefits:
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24x7 expert technical assistance for mission-critical deployments
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One-hour response time for Severity Level 1 issues
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Reliable phone support for efficient troubleshooting
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Extended 29-month coverage for long-term dependability
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Optimized system uptime and risk mitigation
| Specification | Details |
|---|---|
| SKU | 793-CU9N0Z+P2CMR29 |
| Service Type | Enterprise Business Critical Support Services (Renewal) |
| Support Availability | 24x7 technical support |
| Response Time (Severity 1) | 1 Hour |
| Service Features | Phone support, case prioritization, expert assistance |
| Support Coverage | Applicable to designated NVIDIA enterprise offerings |
| Service Duration | 29 Months |
| Purpose | Maintains reliability and minimizes business impact |
| Service Level | Business Critical |
| Support Access | Global support from NVIDIA engineers |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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