Description
The NVIDIA Enterprise Business Critical Support Services (Renewal) plan delivers premium enterprise-level assistance designed for mission-critical operations where every minute counts. This service provides 24x7 expert support and a one-hour response time for Severity Level 1 issues, ensuring your systems stay optimized and downtime is minimized. With 4-hour replacement service response and comprehensive phone support, NVIDIAās Business Critical Support helps maintain system performance, maximize reliability, and deliver a predictable total cost of ownership over a 30-month period.
| Specification | Description |
|---|---|
| Service Type | Business Critical Support (Renewal) |
| Support Coverage | 24x7 access to NVIDIA enterprise support |
| Response Time (Severity 1) | 1 Hour |
| Replacement Service Response Time | 4 Hours |
| Support Channel | Phone Support |
| Service Duration | 30 Months |
| Service Location | On-site and remote assistance |
| Designed For | Mission-critical NVIDIA enterprise deployments |
| Key Benefits | Minimizes downtime, maximizes productivity, ensures predictable cost of ownership |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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