Description
The NVIDIA Enterprise Business Critical Support Service provides the highest level of enterprise-grade support designed for mission-critical environments. This renewal plan ensures uninterrupted operations with 24x7 support availability and a one-hour response time for Severity Level 1 incidents.
Tailored for organizations that cannot afford downtime, this premium service delivers on-site assistance, rapid issue resolution, and dependable replacement coverage. With a 33-month duration, it guarantees long-term operational efficiency, reliability, and expert guidance from NVIDIA’s enterprise support team.
Key Benefits:
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Protects your investment with extended, business-critical coverage
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Includes expert phone and on-site support for rapid resolution
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Ensures 4-hour replacement response for critical component failures
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Maintains maximum uptime with NVIDIA’s 24x7 global support network
| Specification | Details |
|---|---|
| SKU | 793-CU944Z+P2CMR33 |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 33 Months |
| Support Availability | 24x7 |
| Response Time (Severity 1) | 1 Hour |
| Replacement Response Time | 4 Hours |
| Service Location | On-site |
| Support Channel | Phone and On-site Assistance |
| Coverage | For Designated NVIDIA Offerings |
| Primary Benefit | Minimized Downtime and Maximum System Reliability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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