Description
The NVIDIA Enterprise Business Critical Support Services (Renewal) delivers NVIDIA’s highest level of enterprise assistance, designed for mission-critical environments where downtime directly impacts business operations. This renewal provides continued access to NVIDIA’s expert support team, ensuring your infrastructure runs with maximum reliability and performance.
With 24x7 global support, 1-hour response for Severity Level 1 cases, and a 4-hour replacement response, NVIDIA ensures minimal disruption and rapid recovery. The inclusion of phone support offers direct, real-time solutions to technical challenges. Covering a 38-month service period, this renewal extends peace of mind and operational continuity across your NVIDIA-powered systems.
| Specification | Description |
|---|---|
| SKU | 793-CU940Z+P2CMR38 |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Support Availability | 24x7 Global Technical Support |
| Response Time (Severity Level 1) | 1 Hour |
| Replacement Service Response Time | 4 Hours |
| Support Channel | Phone Support |
| Service Duration | 38 Months |
| Service Coverage | For designated NVIDIA Enterprise offerings |
| Ideal For | Mission-critical deployments requiring maximum uptime |
| Primary Benefits | Rapid response, expert resolution, predictable cost of ownership |
| Renewal Type | Service Renewal for Existing NVIDIA Enterprise Support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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