Description
The NVIDIA Enterprise Business Critical Support Service is the highest level of support designed for mission-critical environments where even minimal downtime can have major consequences. This 40-month renewal ensures uninterrupted, premium coverage with 24×7 access to NVIDIA experts and a one-hour response time for Severity Level 1 issues. With comprehensive on-site assistance, proactive issue resolution, and a dedicated response workflow, your enterprise can operate with maximum reliability and minimal disruption.
Stay confident knowing that your NVIDIA infrastructure is protected by a service tailored for organizations demanding peak performance, continuous uptime, and guaranteed response efficiency.
| Specification | Description |
|---|---|
| Service Type | Enterprise Business Critical Support (Renewal) |
| Support Coverage | 24×7 NVIDIA Enterprise Support |
| Response Time | Next Business Day for standard cases; 1-hour for Severity Level 1 |
| Support Channel | Phone and On-Site Support |
| Service Duration | 40 Months |
| Target Deployment | Mission-Critical Enterprise Environments |
| Service Availability | For designated NVIDIA Enterprise offerings |
| Benefits | Enhanced reliability, minimized downtime, and expert technical resolution |
| Renewal Type | Existing Business Critical Support renewal required for continued coverage |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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