Description
The NVIDIA Enterprise Business Critical Support Service delivers the highest level of support for mission-critical operations where downtime is not an option. Designed for enterprises relying on NVIDIA solutions, this premium service ensures 24x7 access to technical experts and a one-hour response time for Severity Level 1 issues. The Business Critical Support plan provides reliable, continuous maintenance to minimize risk and keep your NVIDIA deployments performing at their peak.
With 40 months of extended coverage, customers gain peace of mind knowing they have direct access to phone support and rapid resolution for any unexpected issuesāensuring maximum dependability and seamless system uptime.
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support Services (Renewal) |
| Service Duration | 40 Months |
| Support Availability | 24x7 (24 hours a day, 7 days a week) |
| Response Time (Severity Level 1) | 1 Hour |
| Support Method | Phone Support |
| Coverage Scope | All designated NVIDIA Enterprise offerings |
| Service Features | Priority case handling, proactive maintenance, and expert support |
| Service Purpose | Designed for mission-critical deployments with minimal downtime |
| SKU | 793-CU9N0Z+P2CMR40 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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